Subject to the terms and conditions set forth in the following “Limited Warranty”  GruppeM, Inc. provides a 6 month Limited Warranty to the original retail purchaser on all intake systems, other than our brake line kits, which has a 1 year Limited Warranty.Release of Liability:

Please read all instructions prior to installation and use. Improper installation or misuse of the product may lead to failure and damage to both product and vehicle. The user assumes all responsibility. For assistance, please contact a local GruppeM Authorized Dealer. All products are intended for use off public streets and highways. Vehicle manufacture warranty maybe voided should any modification(s) or removal(s) of OEM components are determined. Federal and state law may prohibit the removal, modification or rendering of any device affecting vehicle emissions. It is the users responsibility to be aware of federal, state and local laws. User assumes all cost and risks associated with purchase and installation of after market components.

Binding Arbitration Agreement:

All claims and disputes between GruppeM, Inc. and the purchaser and/or user of its products resulting from or arising out of the design, manufacture, warranty, or repair of a product, shall be resolved by binding arbitration
a) For buyers located in the United States: by the American Arbitration Association, under its Supplementary Procedures for Consumer-Related Disputes then in effect. Any arbitration submitted under this agreement must be heard and decided in Orange County, California or such other location as may be required by applicable law. Information may be obtained from and claims may be filed with the American Arbitration Association online at www.adr.org, or by mail at AAA Case Management Center, 6795 N. Palm Avenue, 2nd Floor, Fresno, CA 93704. This arbitration agreement shall be governed by and interpreted under the Federal Arbitration Act (FAA), 9 U.S.C. §§ 1-16. 
b) For buyers located outside the United States: by the rules of the International Chamber of Commerce (ICC), by a sole arbitrator, the seat of arbitration being Orange County, California. The applicable law will be the United Nations Convention on Contracts for the International Sale of Goods (CISG), completed by the UNIDROIT Principles 2010. Discovery shall be excluded. Each party shall share equally the costs.
c) Any award of the arbitrator(s) may be entered as a judgment in any court having jurisdiction. The AAA or other agreed upon tribunal shall have the power to rule on any challenge to its own jurisdiction or to the validity or enforceability of any portion of the agreement to arbitrate. The parties agree to arbitrate solely on an individual basis, and that this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. In the event the arbitral tribunal or a court having jurisdiction finds any portion of this agreement unenforceable, that portion shall not be effective and the remainder to the agreement shall remain in effect. The parties to this arbitration agreement understand that they may have had a right or opportunity to litigate claims or disputes through a court and to have a judge or jury decide their case, but they choose to have any disputes decided through arbitration. 

Privacy Policy:

The information you provide is kept confidential and is used to process orders but not limited to sweepstakes, contests, giveaways and other GruppeM affiliated promotions. GruppeM. does not sell any customer information to 3rd party sources. The information provided is for the sole purpose of GruppeM use. Any registered customer has ON DEMAND access to his information and the possibility to opt out. Please use the Contact Tab on our website.


LIMITED WARRANTY:

What is covered under the Warranty?

GruppeM, Inc.  warrants to you, the original purchaser, that all our intake systems will be free from defects in workmanship and materials when used for their intended purposes. This limited warranty shall extend for a period of six (6) months from the date of purchase on the receipt for all products other than brake line kits. For brake line kits the limited warranty will extend for a period of one (1) year from the date of purchase as shown on the receipt. Any part of a GruppeM product that is covered by this warranty and that is found in the reasonable judgment of GruppeM to be defective in materials or workmanship will be repaired or replaced at GruppeM's option. For example, GruppeM will not replace a complete kit if a single component is found to be defective. All repairs (except for those listed under What is Not Covered by the Warranty) will be made by GruppeM at no charge during the warranty period. GruppeM reserves the right to change or improve the design of any GruppeM product without assuming any obligation to modify any GruppeM product previously manufactured.

What is NOT covered by the Warranty?

This warranty does not cover the following:
• Any GruppeM product that has been subject to misuse, neglect, accident; or that has been improperly installed, operated, or maintained.
• Any GruppeM product that has been used for racing or in preparation for racing; has been altered or modified so as to adversely affect its operation, performance, or durability; or that has been altered or modified to change its intended use.
• Repairs made necessary by normal wear and tear, or by the use of parts, accessories, lubricants, or fuels, which in the reasonable judgment of GruppeM, are either incompatible with the GruppeM product or adversely affect its operation, performance, or durability.
• Cost incurred by the purchaser, such as transportation of the product to and from the GruppeM; charges for towing, storage, premium (air or overnight) freight charges; rental costs of any type; or logistics, labor charges, economic losses, etc. 
• Incidental or consequential expenses including loss of use of the product or the vehicle on which it was installed, loss of income, or inconvenience.
Before filing a warranty claim, you must ensure that the problem is not caused by any of the above listed limitations or exclusions. If an inspection is performed and the product is working properly, you will be responsible for the associated shipping expense.

• To protect our copyrights, trademarks, etc. Warranties and technical information are only available to original buyer of our products. We do not supply warranty or technical support for units purchased secondhand which includes not limited to instructions, technical advise, or other support.

How do I make a Warranty Claim?

If you purchased the product from an authorized GruppeM dealer, as listed here  or thru GruppeM Direct, a warranty claim relating to that product must be made through the dealer from whom you purchased the product. If you purchased the product directly from GruppeM, either online or at its walk-in sales office, the claim must be made through GruppeM. Regardless of whether the product is purchased through a dealer or directly from GruppeM you must first obtain a Return Goods Authorization (RGA) form and number by contacting GruppeM by telephone (insert proper number) or email (warranty@gruppemdirect.com). If the claim falls within the applicable warranty period, GruppeM will issue an RGA form and number for you to use to return the product to the dealer, if purchased from the dealer or GruppeM, if purchased directly from GruppeM. The purchaser is responsible for the cost of returning the product to GruppeM or the applicable, including shipping costs and costs incurred for removing or installing the product from or on the vehicle.

Any product returned based on a warranty claim must include (1) the product, (2) a fully completed RGA form with the RGA number issued by GruppeM clearly visible on the package containing the returned product, and (3) a sales receipt verifying the date of purchase. Once the product and claim are received by GruppeM or its authorized dealer, GruppeM or its dealer will promptly evaluate the product, verify the date of purchase, and investigate the claim. If the product is determined to be defective in materials or workmanship and covered under the Limited Warranty, you will be notified and a replacement will be shipped to you within a reasonable amount of time. If the claim is denied, you will be provided with an explanation of the reasons for the denial. If you dispute the warranty decision, please contact GruppeM Customer Service at +81-48-450-2911, who will attempt to resolve the dispute amicably. 

LIMITATION AND DISCLAIMER OF IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
TO THE EXTENT PERMITTED BY APPLICABLE LAWS:
1. GruppeM DOES NOT MAKE ANY IMPLIED WARRANTY OF MERCHANT-ABILITY AS TO ANY PRODUCT OR PART, WHETHER OR NOT THAT PRODUCT OR PART IS COVERED BY ANY EXPRESS WARRANTY CONTAINED HEREIN;
2. GruppeM DOES NOT MAKE ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF;
3. IN THOSE JURISDICTIONS WHERE IMPLIED WARRANTIES MAY NOT BE DISCLAIMED, ANY IMPLIED WARRANTY IS LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTIES DESCRIBED IN THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU;
4. THE TERMS, LIMITATIONS AND DISCLAIMERS CONTAINED IN THIS LIMITED WARRANTY, AS WELL AS THOSE DOCUMENTS PREPARED IN CONJUNCTION WITH THE SALE OF THE GruppeM PRODUCTS, MAY NOT BE MODIFIED, ALTERED, OR WAIVED BY ANY ACTION, INACTION OR REPRESENTATIONS, WHETHER ORAL OR IN WRITING, EXCEPT UPON THE EXPRESSED, WRITTEN AUTHORITY OF A MANAGEMENT LEVEL EMPLOYEE OF GruppeM, INC.
NO LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
THE REPAIR AND REPLACEMENT REMEDIES DESCRIBED IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDY. IN NO EVENT SHALL GruppeM, INC BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.


INVOICE ARBITRATION CLAUSE
By acceptance of the products included on this invoice, you agree that all claims and disputes between GruppeM, Inc. and the purchaser and/or user of its products resulting from or arising out of the design, manufacture, warranty, or repair of a product, shall be resolved by binding arbitration 

a) For buyers located in the United States: by the American Arbitration Association, under its Supplementary Procedures for Consumer-Related Disputes then in effect. Any arbitration submitted under this agreement must be heard and decided in Orange County, California or such other location as may be required by applicable law. Information may be obtained from and claims may be filed with the American Arbitration Association online at www.adr.org, or by mail at AAA Case Management Center, 6795 N. Palm Avenue, 2nd Floor, Fresno, CA 93704. This arbitration agreement shall be governed by and interpreted under the Federal Arbitration Act (FAA), 9 U.S.C. §§ 1-16. 

b) For buyers located outside the United States: by the rules of the International Chamber of Commerce (ICC), by a sole arbitrator, the seat of arbitration being Orange County, California. The applicable law will be the United Nations Convention on Contracts for the International Sale of Goods (CISG), completed by the UNIDROIT Principles 2010. Discovery shall be excluded. Each party shall share equally the costs.

c) Any award of the arbitrator(s) may be entered as a judgment in any court having jurisdiction. The AAA or other agreed upon tribunal shall have the power to rule on any challenge to its own jurisdiction or to the validity or enforceability of any portion of the agreement to arbitrate. The parties agree to arbitrate solely on an individual basis, and that this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. In the event the arbitral tribunal or a court having jurisdiction finds any portion of this agreement unenforceable, that portion shall not be effective and the remainder to the agreement shall remain in effect. The parties to this arbitration agreement understand that they may have had a right or opportunity to litigate claims or disputes through a court and to have a judge or jury decide their case, but they choose to have any disputes decided through arbitration. 

Warranty Claim (RAM AIR SYSTEMS)

GruppeM , Inc. warrants to original retail purchaser that the select GruppeM products will be free from defects in material and workmanship for as long as the original purchaser owns the vehicle on which it was originally designed for and installed on, with proof of purchase and registration within 180 days of original purchase. Without proper documentation or registration, six (6) month coverage is implied from the original date of purchase. If you discover a defect in a product covered by this warranty, GruppeM will replace the item, if replacement is not available, credit will be issued through the original authorized GruppeM dealer.

Product – GruppeM Intake systems

Exclusions

Modified system / Any modifications made to the product voids all warranty.
Installed on commercial vehicles or racing vehicles.
Water intrusion from driving in excessive or flood waters.
Damages due to mishandling, abuse, negligence, or accidents.
Damage caused to the intake system by its fasteners or accompanying hardware from over tightening.
Incorrect applications / Product used on the wrong vehicle.
Incomplete system / complete system is required for proper evaluation.

Limits of liability

Should the product(s) fail, your sole recourse shall be repair and replacement, as described in the preceding paragraphs. GruppeM, Inc will not be held liable to you or any other party for any damages that result from the failure of this product. Damages excluded include, but not limited to, the following: lost profit, lost wages, damage to other equipment, labor charges for un-installation/re-installation of the product, storage fees, and incidental or consequential damages arising from the use, or inability to use the product. In no event will GruppeM be liable for more than the amount of your purchase price, not to exceed the current list price of the product, and excluding tax, shipping and handling charges.

How to obtain service under this warranty?

GruppeM will not process any warranty claim unless purchased thru GruppeM direct. If purchased outside GruppeM Direct, please contact the original shop in which the product was purchased through. All warranty claims must be submitted through the authorized GruppeM dealer where it was purchased.

 

RETURNS

Accepted Return Items - GruppeM will only accept returns of new products within 30 days of purchase for a full refund or exchange providing the following:

Products are new and in the original packaging

Must produce original invoice

Products have not been opened

Products have not been installed, tampered with or modified in any way

Non-returnable Items - The following products cannot be returned:

Products older than 30 days from invoice date

Any product that has been installed, disassembled or modified products not purchased directly from GruppeM Phone Sales or GruppeMDirect.com. Please contact the retailer you purchased from directly, If you purchased this product outside of the Japan, you must contact the retailer you made the purchase from

Shipping Costs:

GruppeM will not cover return shipping fees for the return of non-defective products

Any items that are refused will be charged the original shipping fee plus an additional 75% restocking fee

Any packages refused by the purchaser will be charged the shipping cost back to GruppeM